Payments
DPO card payment terms & conditions
These terms apply when you pay by Visa or Mastercard on Groove. They supplement our Terms & Conditions, Privacy Policy, and Refunds & Cancellations policy.
1. Detailed description of goods and/or services
Groove is a business in the events and entertainment industry that offers online event ticketing, digital ticket delivery, cashless wallet top-ups where enabled, and related payment services for guests and event organisers.
2. Delivery policy
Subject to availability and receipt of payment, orders are processed within one (1) business day. Digital tickets and order confirmations are delivered by email and made available in your Groove account.
3. Return and refunds policy
The provision of goods and services by Groove is subject to availability. In cases of unavailability, Groove will refund the client in full within 30 days. Cancellation of orders by the client may attract an administration fee in line with the applicable organiser refund policy, as described in our Refunds & Cancellations policy.
4. Customer privacy policy
Groove shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation. See also our Privacy Policy.
5. Payment options accepted
Payment may be made via Visa and MasterCard through our payment gateway, or by bank transfer into the Groove bank account, the details of which will be provided on request.
6. Card acquiring and security
Card transactions are acquired for Groove via DPO Pay, the approved payment gateway for Namibian acquiring banks. DPO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the Groove website.
7. Customer details separate from card details
Customer details are stored by Groove separately from card details, which are entered by the client on DPO's secure site.
8. Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is Namibia. Transaction currency is Namibian Dollar (NAD).
9. Responsibility
Groove takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of Namibia. Groove chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Windhoek, Namibia.
11. Variation
Groove may, in its sole discretion, change this agreement or any part thereof at any time. Material changes are published on this page.
12. Company information
This website and mobile applications are operated by Groove, based in Namibia, trading as Groove.
13. Groove contact details
- Company physical address: Windhoek, Namibia
- Email: info@groove.com.na
- Telephone: +264 81 455 5322